A while ago, Bill Troy, CEO of the American Society for Quality, posted a blog on the general topic that everyone should be a leader–and specifically that quality professionals should be leaders: “The idea is this: Every quality professional, a leader.
Here’s my comment/response: Quality professionals are experts in quality and are not the organization’s leaders. The latter are in top/senior executive positions, whereas quality professionals are dispersed throughout the organization. We need to remember that even though quality may be the central, overriding, focus of the organization, not everyone in the organization can be a quality expert, just as not everyone can lead the organization. Paraphrasing Tina Turner, we don’t need another leader and leadership but, rather–and here I’m paraphrasing Victor A. Thompson (Modern Organization, pp. viii-xi)–more quality professionals and MANAGEMENT analysis, thinking, and programing. Then we’ll find the way home; the optimum path for ongoing improvement of organizational processes and structures.